Coronavirus: Working with Volunteers

The following information is given to the best of our knowledge and maybe revised. If you have any feedback please contact Wellsprings Together

Who can volunteer?

Volunteers can do a range of tasks including shopping and delivering food parcels, collecting and delivering medication or contacting people by telephone to check that they are okay.

In line with the UK’s current ‘Stay at Home’ rules you can only carry out volunteering tasks that involve leaving your home if you meet the following conditions:

  • You are well and have no symptoms like a cough or high temperature and neither does anybody in your household

DBS Checks

Many roles volunteers will carry out in their local communities do not raise safeguarding issues and do not need a DBS check.

DBS eligibility guidance

DBS guidance on eligibility for standard or enhanced checks

How to obtain a DBS check.

Some points about managing work environments

  • Keep a supply of gloves and hand detergent, soap or sanitiser.

  • Keep the windows open.

  • Arrange seating 2 metres apart.

  • Put posters to encourage people to follow social distancing guidelines.

  • Ensure volunteers stick to the role to which they have been assigned. Ensure volunteers are clear about their roles and only do things that have been agreed and with which you are comfortable.

  • Remind volunteers to wash their hands with soap and water before, during and after volunteering and to follow government guidelines.

  • Wash used cutlery and crockery thoroughly with hot water and detergent; dry it thoroughly immediately and put it away.
      • Avoid unnecessarily touching anything and inform those supervising about areas that may have been touched so cleaning can take place.

      Volunteers delivering essential supplies

      • Volunteers should not go inside the homes of anyone they do not live with, especially vulnerable people or people who believe they may be infected and are isolating themselves.
      • Visiting homes to provide essential supplies or information should only be done if you have no symptoms and are from a household where no-one is self-isolating.

      • If you are picking things up for other people, try to limit the amount of time you spend outside by picking up shopping or collect their medicines during the same trip.

      • Leave items on the doorstep and let the recipient know that they are ready to be picked up.

      • Do not share a car journey with people outside your household.

      • Make sure someone knows your whereabouts at all times and maintain regular telephone contact with colleagues in the hub or volunteering centre.

      Volunteers and confidentiality

      • Keep people’s information and circumstances confidential and don’t share any information with family, friends or on social media.

      • Do not offer medical advice unless you’re trained to do so and signpost people to health professionals for advice (or ask them to ring NHS 111)

      What should I do if I’m worried about someone’s health?

      Encourage anyone you are in contact with or support to use the NHS 111 online Coronavirus service.

      Safeguarding yourself and others

      If you have concerns about your own safety or the safety and welfare of others, including children or vulnerable adults, then contact the relevant emergency services immediately:

      • Police (Emergency): 999

      • Police (Non-Emergency): 101

      Sharing good strories

      Please share your stories of how you are responding on social media using the hashtag #peopleofhope